Refund policy
Shipping & Delivery – Tapered Hair
At Tapered Hair, our goal is simple: keep your hair looking sharp and keep you happy. That means getting your order to you quickly, safely, and without hassle.
Good to Know
Cut-Off Time: Orders placed after 2pm will be shipped the next working day (excluding bank holidays and busy sale periods).
Safe Place Deliveries: If you ask us to leave your parcel in a safe place, please note we can’t take responsibility if it goes missing or is damaged once delivered.
Shipping Options
UK
Royal Mail 24 Tracked (1–2 working days) – £4.50
Royal Mail 48hr tracked (2-4 Working days) £3.50
Free shipping on orders over £25.00
Delivery process
Order Confirmation – You’ll get an email confirming your order with details like products purchased, your shipping address, and your order number.
Shipping Confirmation – Once your order is on the way, we’ll send you an email with your tracking number.
Delivery Notification – On the day of delivery, you’ll receive a text with your delivery time window.
Discounts & Promotional Offers
To ensure fairness and transparency for all our customers, the following terms apply to all discounts and promotional codes:
Non-Stackable Discounts: Unless explicitly stated otherwise, discount codes (including our "Welcome Discount") cannot be combined with other offers, such as bulk-buy discounts, bundles, or items already on sale. Our system will automatically apply the single largest discount available to provide you with the best possible value.
Returns & Refunds
We want you to love your TAPERED products. If you're not completely satisfied, we accept returns within 14 days of delivery, provided the item is unused, unopened, and in its original condition.
How to return: To initiate a return, please contact us at [your email] with your order number and reason for return. We'll send you a prepaid returns label within 1–2 business days.
Return postage fee: For change-of-mind returns, a £3.50 return postage fee will be deducted from your refund. This covers the cost of the prepaid returns label.
Exceptions: If your item arrives damaged, faulty, or incorrect, we'll cover the full return postage and issue a complete refund at no cost to you.
Refunds: Once we receive and inspect the returned item, your refund will be processed within 3–5 business days to your original payment method.
Tracking Your Order
Track your order anytime using the tracking number in your shipping confirmation email.
You’ll also get live updates via your Royal Mail text confirmation.
